Deliveries and Returns
Delivery
Delivery cost may vary depending on the weight, value of products and destination of the parcel. Services to be used are
- Hermes UK – 3–5 working days delivery
- Royal Mail
- UPS for bulk orders
The cost will be calculated and shown before payment request.
If for some reason chosen courier is not delivering to your region the parcel will be sent via alternative service.
Please provide your contact details to make delivery process easier.
Cancelation and Returns
Crafty Mouses Ltd accepts cancelation or returns only if goods are not used, not damaged and returned in 14 days period.
Please note that the right to cancel does not always apply to custom or personalised goods. In such of case Crafty Mouses Ltd has a right to refuse a cancelation or return even if goods are as new condition.
Returns can be made by mail. To return a good by mail, follow the following procedure:
- Please request the return number via [email protected].
- Return address will be provided with the return number.
- Please include your details and return number inside the package.
- Post an item via Royal Mail or other courier and keep proof of postage.
- Received goods will be inspected and if not damaged or no signs of use the refund will be issued within 7 working days.